Refund policy

At MoHoLife24, we want you to be satisfied with your purchase. Please review the following return and refund terms before requesting a return.

Return Request Window

Customers must contact MoHoLife24 at info@moholife24.com to request a return within 7 calendar days after delivery.

The 7-day period is the deadline to request a return. It does not mean that the returned package must arrive back to MoHoLife24 within seven days.

Customers must contact us and receive return authorization before sending merchandise back.

Return Eligibility

To be eligible for an ordinary return, merchandise must be:

  • Unused
  • Unworn
  • Unwashed
  • In its original condition
  • Returned with original tags where applicable

Items that do not meet these conditions may not be eligible for a refund.

Return Address & Authorization

Returns must be approved by MoHoLife24 before merchandise is shipped back. Once a return request has been approved, customers will receive return instructions, including the applicable return address.

Please do not send merchandise to the business address, a USPS PO Box, or any other address without prior authorization from MoHoLife24. Unauthorized returns may not be accepted or processed.

Return Shipping Costs

For change-of-mind or sizing returns, the customer is responsible for return shipping costs.

For incorrect or defective merchandise, MoHoLife24 will cover reasonable return shipping costs.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact info@moholife24.com and include your order information and details about the issue.

The ordinary 7-day return-request window does not limit any rights that may apply to customers under applicable law concerning damaged, defective, or incorrect goods.

Refunds

After an approved return is received and inspected, MoHoLife24 will notify the customer regarding the refund.

Approved refunds will be issued to the original payment method within 10 business days after receipt and inspection of the returned merchandise.

Banks, card issuers, and payment providers may require additional processing time before a refund appears in the customer's account.

Exchanges

Exchanges are subject to available inventory.

Customers requesting an exchange must contact info@moholife24.com before returning merchandise.

Contact

For return or refund questions, contact:

MoHoLife24
info@moholife24.com