Shipping policy
MOHOLIFE24 SHIPPING POLICY
Shipping Area
We ship within the United States to destinations supported at checkout.
Processing and Combined Orders
Orders are generally processed within 5–7 business days, excluding weekends and holidays. Carrier transit time is additional; this is not a delivery guarantee.
All items in an order ship together when ready. Customers wanting separate shipments should place separate orders. Shipping charges apply to each order.
Charges and Tax
Shipping charges are calculated at checkout using the destination, shipment weight, and available rates. Applicable sales tax and shipping charges appear before payment. Free shipping applies only when expressly offered for an eligible order.
Tracking and Delays
We provide tracking when available. Transit time begins when the carrier receives the package. Weather, holidays, and carrier disruptions may affect delivery.
For extended delays, email info@moholife24.com. We will investigate and provide updates. If we cannot ship within the stated processing timeframe, we will contact you with a revised estimate and the option to cancel for a refund.
Lost Packages
If the carrier confirms a package is lost in transit, we will offer a replacement at no extra charge, subject to availability, or refund the affected merchandise and its applicable original shipping charge.
Address Errors and Returned Packages
Please verify your address before ordering. If a package is returned because of an incorrect or incomplete customer-supplied address, we will arrange reshipping at your expense. If our error caused the problem, we will cover correction and reshipping costs.
If tracking shows delivery but the package is missing, contact us promptly so we can investigate.
Changes and Cancellations
Email info@moholife24.com promptly. Changes or cancellations can be accommodated before packing or shipment begins. After that stage, they may not be possible. After shipment, our Return & Refund Policy applies.
Questions
MoHoLife24: info@moholife24.com